Single Privacy Standard
Whether you're on our live casino tables, slot lobbies or sportsbook, the same privacy rules apply. No hidden data flows between sections.
LEGAL REFERENCE
Your Privacy Matters to Us
We've built hoki22 around your trust. This privacy policy explains how we collect, use and protect your personal data when you open an account, fund it with DANA...
Data ProtectionPayment SecurityAccount PrivacyTransparent PracticesIndonesia Compliant
How We Handle Your Information
When you join hoki22, we collect your name, email, phone number and payment details to verify your identity and process deposits via DANA, OVO, GoPay and QRIS. We use this data to manage your account, detect fraud, comply with local regulations in supported regions, and improve your lobby experience. We do not sell your information to third parties. Your data is encrypted
and stored on secure servers. We retain your information for as long as your account is active and for the period required by Indonesian law.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
SUPPORT
Privacy Questions? Reach Out
Team online
Email Support
Send privacy concerns to our data protection team at [email protected]. We respond within 48 hours and can explain how your data flows through our system.
Live Chat
Open the chat widget in your account dashboard to ask about data retention, payment security or how we use your information. Available during lobby hours.
Account Settings
Review and update your personal details, communication preferences and payment methods directly in your account. Changes take effect immediately.
EDITORIAL CLARITY
Privacy Standards We Follow
Encryption Standard
All data in transit and at rest uses TLS 1.3 and AES-256 encryption. Payment card details are tokenized and never stored on our servers.
Compliance Framework
We align with Indonesian data protection principles and international privacy standards. Regular audits verify our security posture across live tables, slots and sportsbook.
Third-Party Vetting
Payment processors (DANA, OVO, GoPay, QRIS handlers) and game providers sign data processing agreements. We audit their practices annually.
Incident Response
If a breach occurs, we notify affected users within 72 hours and work with authorities. Our incident log is available to account holders on request.
User Rights
You can request a copy of your data, correct inaccuracies, or ask us to delete your account. Submit requests via [email protected] with proof of identity.
Policy Updates
We review this policy quarterly and notify you of material changes via email. Your continued use of hoki22 after updates means you accept the new terms.
PLATFORM COMPARISON
Consistency Across Our Brand
Payment Data Isolation
DANA, OVO, GoPay and QRIS transaction details are kept separate from your gaming history. We never cross-sell payment data to game providers.
Lobby Tracking
We track which games you open and how long you play to personalize your lobby. This data never leaves hoki22 and is deleted after 90 days of inactivity.
Cookie Consent
On first visit, we ask your permission to use cookies for login, preferences and fraud detection. You can disable non-essential cookies in account settings.
Marketing Opt-Out
We send promotional emails only if you opt in. Unsubscribe anytime via the link in any email or by updating your notification preferences in-account.
Regional Compliance
For users in supported Indonesian regions, we comply with local data residency rules. Your data is processed and stored within Indonesia where required.
Dispute Resolution
Privacy disputes are resolved through our internal process first, then escalated to Indonesian regulatory bodies if needed. We aim for resolution within 30 days.
AT A GLANCE
What Defines Our Privacy Approach
Transparent Logging
Every login, deposit and withdrawal is logged with timestamp and...
Minimal Data Collection
We ask only for information needed to verify your identity...
No Behavioral Selling
We do not profile you based on gaming habits or...
Automated Deletion
Closed accounts are purged from active systems after 12 months...
Two-Factor Authentication
Protect your account with SMS or authenticator app verification. This...
Annual Privacy Report
We publish a yearly transparency report showing data requests from...
Privacy Policy Questions
We retain payment records (DANA, OVO, GoPay, QRIS transactions) for seven years to comply with Indonesian tax and anti-money-laundering rules. Personal identifiers are deleted after 12 months unless a dispute is pending.
Yes. Email [email protected] with your account ID and a photo of your ID. We'll send a CSV file containing your profile, login history, game activity and payment records within 10 business days.
We share only your account ID and session token with live casino and slot providers so they can load your games. We never share your name, payment details or email with game studios.
Any merger or acquisition requires the new owner to honor this privacy policy. We'll notify you by email at least 30 days before any material change. You can request account deletion if you disagree.
We monitor login patterns, device fingerprints and payment velocity. If we detect unusual activity, we'll ask you to verify via SMS or email before processing a withdrawal.
Yes. Payment details are encrypted end-to-end and tokenized immediately. We never store full card numbers or wallet credentials. Payment processors handle the actual transaction.
No. We must collect your name, email and payment details to verify your identity and comply with Indonesian law. You can disable marketing emails and non-essential cookies, but core data collection is mandatory.